Westgate Resorts is a renowned timeshare company that offers vacation experiences in some of the most sought-after destinations across the United States. The company has received numerous reviews from its customers, with many praising their services and others expressing dissatisfaction.
One of the top compliments Westgate Resorts receives is for its exceptional customer service. Many reviewers express gratitude for the warm reception they receive upon arrival, as well as the prompt attention to their needs during their stay. They laud the staff’s professionalism and friendliness, pointing out how these qualities enhance their overall holiday experience.
Another frequently mentioned compliment revolves around Westgate Resorts’ accommodation facilities. Customers often highlight the spaciousness and cleanliness of their rooms or villines, coupled with modern amenities that make stays comfortable and convenient. Some reviews also mention well-maintained landscapes and beautiful views which add to an enjoyable vacation atmosphere.
The variety of activities available within Westgate Resorts reviews is another attribute that earns them praise from customers. From swimming pools to fitness centers, restaurants, bars, golf courses, water parks among other recreational options; guests appreciate having multiple choices at their disposal without needing to venture far from their accommodations.
On the flip side, there are also complaints lodged against Westgate Resorts. One common complaint pertains to sales presentations for timeshares being too aggressive or misleading. Some guests feel pressured into attending lengthy pitches or signing contracts they do not fully understand.
Another prevalent complaint targets maintenance fees associated with timeshares at Westgate Resorts. Several reviewers express disappointment over unexpected charges or increases in annual costs which they deem excessive compared to what was initially communicated during sales presentations.
Issues related to booking have also been raised by several customers who complain about difficulties securing desired dates despite owning a timeshare at one of Westgate’s resorts. They lament over limited availability especially during peak seasons even though they are supposed to have priority access as owners.
Lastly, some clients criticize Westgate Resort’s cancellation policy deeming it inflexible and unfair. They claim that the company is unaccommodating when it comes to refund requests or changes in booking dates due to unforeseen circumstances.
In conclusion, while Westgate Resorts receives high praise for its customer service, accommodation facilities, and recreational activities; there are also significant complaints regarding sales presentations, maintenance fees, booking issues and cancellation policies. It’s clear that the company has areas of strength to capitalize on and areas of improvement to address in order to enhance customer satisfaction.
